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Welcome to Teddyssmith (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website www.teddyssmith.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

At Teddyssmith, we combine contemporary lighting design with exceptional customer service. These terms are designed to be as clear and elegant as our lighting products, ensuring a seamless experience from browsing to delivery and beyond.

1. Website Use and Intellectual Property

1.1 License to Use

We grant you a limited, non-exclusive license to access and make personal use of our website for shopping purposes only.

1.2 Intellectual Property

All content on our website, including text, graphics, logos, product designs, and images, is the property of Teddyssmith and protected by international copyright laws. Our contemporary lighting designs are original works and may not be reproduced without permission.

1.3 Prohibited Uses

You agree not to:

  • Use our website for any unlawful purpose
  • Reproduce, duplicate, or copy any content without authorization
  • Use any data mining or extraction methods
  • Interfere with website security or functionality

2. Product Information

2.1 Product Descriptions

We strive to accurately display our contemporary lighting products (including ceiling lights, floor lamps, portable lamps, table lamps, and wall lights) with correct colors and specifications. However, slight variations may occur due to monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

2.3 Custom Products

Custom or made-to-order lighting fixtures are non-returnable unless defective.

3. Orders and Payments

3.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order.

3.2 Pricing

All prices are in USD. We occasionally update prices and cannot honor previous pricing errors.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order.

4. Shipping and Delivery

4.1 Shipping Areas

We ship globally except to some Asian regions and remote areas. Shipping restrictions will be noted during checkout.

4.2 Shipping Options

We offer:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Via EMS for orders $50+ (15-25 business days after dispatch)

4.3 Order Processing

Orders are processed within 1-2 business days before shipping. Delivery times are estimates and not guaranteed.

4.4 Import Duties

International customers may be responsible for customs fees, which are not included in our prices or shipping costs.

5. Returns and Refunds

5.1 Return Policy

We want you to be completely satisfied with your Teddyssmith lighting. You may return most items within 15 days of delivery if:

  • Item is unused, undamaged, and in original packaging
  • You’ve contacted us within the return window

5.2 Non-Returnable Items

The following cannot be returned:

  • Custom or made-to-order lighting fixtures
  • Final sale items (clearly marked)
  • Wall lights that have been installed
  • Portable lamps showing signs of use

5.3 Return Process

  1. Email [email protected] within 15 days of delivery
  2. Wait for return authorization (2 business days)
  3. Repack item with all original materials
  4. Ship to our warehouse using trackable method (customer pays return shipping unless our error)

5.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. Your original payment method will be credited within 7-10 business days. Original shipping costs are non-refundable.

5.5 Exchanges

Follow the return process and indicate your exchange preference. You’re responsible for any price difference and additional shipping costs.

5.6 Damaged Items

Contact us immediately at [email protected] with photos of damaged items for replacement or refund.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate contact and shipping information. We’re not responsible for delays due to incorrect addresses.

6.2 Product Use

Our lighting products are for personal, residential use unless otherwise specified. Professional installation may be required for some fixtures.

6.3 Compliance with Laws

You’re responsible for complying with local laws regarding electrical products and installations.

7. Limitations of Liability

Teddyssmith shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Shipping delays beyond our control
  • Improper installation or use of products
  • Minor variations in product appearance from website images

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

9. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

10. Governing Law

These terms are governed by the laws of the State of Delaware, USA. Any disputes shall be resolved in the courts of Wilmington.

11. Contact Us

For questions about these Terms and Conditions, please contact:

Teddyssmith Customer Service
Email: [email protected]
Address: 229 Fannie Street, Wilmington, US 01887

Thank you for choosing Teddyssmith to illuminate your space with our thoughtfully designed lighting solutions.