Privacy Policy

At Teddyssmith (“we,” “us,” or “our”), we illuminate your spaces with contemporary lighting designs while respecting your privacy as thoughtfully as we craft our products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website teddyssmith.com or make purchases from our collection of ceiling lights, floor lamps, portable lamps, table lamps, and wall lights.

1. Information We Collect

We collect information that helps us provide our design-conscious customers with a seamless shopping experience:

• Personal Information: Name, email address, shipping/billing address, phone number, and payment details when you make a purchase (processed securely through our payment partners).
• Commercial Client Information: For our trade customers, we may collect business name, tax ID, and additional contact details for commercial accounts.
• Design Preferences: Product selections, wish lists, and browsing behavior to personalize your experience with our lighting collections.
• Technical Data: IP address, browser type, device information, and cookies to optimize our website performance.

2. How We Use Your Information

Your information helps us maintain the elegant simplicity of our brand while providing exceptional service:

• Process transactions and ship your designer lighting selections worldwide (excluding select Asian countries)
• Provide customer support for inquiries about our products or payment methods
• Improve our website experience to match the sophistication of our lighting designs
• Send order confirmations and shipping notifications with the same attention to detail as our product packaging
• Communicate about promotions or new collections, always with your consent
• Comply with legal requirements and prevent fraudulent activity

3. Data Sharing and Disclosure

We treat your data with the same care we apply to our lighting craftsmanship:

• Service Providers: We share necessary information with payment processors (Visa, MasterCard, JCB, PayPal), shipping carriers, and IT service providers under strict confidentiality agreements.
• Commercial Partners: Design firms working with us on bulk orders may receive limited order information for project coordination.
• Legal Compliance: We may disclose information when required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third parties.

4. Data Storage and Security

We protect your information with the same precision we apply to our lighting engineering:

• All transactions are protected with 256-bit SSL encryption
• We maintain PCI compliance for payment processing
• Payment details are never stored on our servers
• Regular security audits of our systems
• Data is stored on secure servers with limited access

While we implement these measures, no internet transmission is 100% secure. We encourage customers to protect their account credentials.

5. Your Rights and Choices

You have control over your information, just as you control the ambiance with our lighting:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request removal of your personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Limit how we use your data in certain circumstances

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to create a browsing experience as intuitive as our lighting controls:

• Essential Cookies: Necessary for secure checkout and account functionality
• Performance Cookies: Help us improve website performance
• Functional Cookies: Remember your preferences (like currency selection)
• Marketing Cookies: Used with consent to show relevant product suggestions

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding select Asian countries), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our contemporary lighting designs appeal to adults. We do not knowingly collect information from children under 16. If we become aware of such collection, we will take steps to delete it.

9. Policy Updates

We may update this policy as our lighting collections evolve. Significant changes will be communicated through our website or email. The “Last Updated” date at the top indicates the latest revision.