At Teddyssmith, we combine contemporary lighting design with thoughtful service. Below you’ll find answers to common questions about our products, shipping, and policies. For anything not covered here, our design support team is always ready to assist at [email protected].

Product Information

What types of lighting does Teddyssmith offer?
Our carefully curated collection includes five categories of contemporary lighting solutions:
  • Ceiling lights (statement fixtures and functional illumination)
  • Floor lamps (sculptural pieces and task lighting)
  • Portable lamps (flexible lighting for any space)
  • Table lamps (desk and accent lighting)
  • Wall lights (ambient and directional lighting)
Each design balances form and function with our signature minimalist aesthetic.
Are your products suitable for commercial projects?
Absolutely. Many interior designers and hospitality professionals choose Teddyssmith for commercial installations. We offer:
  • Bulk shipment coordination
  • Advance shipping notifications for project planning
  • Commercial address delivery
  • Designer-friendly packaging that maintains presentation quality

Ordering & Account

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Can I modify or cancel my order after placement?
Orders enter our processing system quickly to ensure fast delivery. For modification requests within 1 hour of ordering, please contact us immediately at [email protected] with your order number. We cannot guarantee changes after this window as our warehouse team begins preparing your shipment.

Shipping & Delivery

What are my shipping options?
We offer two design-conscious shipping solutions:
  • Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with tracking and signature confirmation
  • Free Shipping: 15-25 business days via EMS for orders over $50 (eco-friendly consolidated shipping)
All orders receive the same careful packaging regardless of shipping method.
Do you ship internationally?
Yes, we ship worldwide except to select Asian countries and remote regions. Our team handles all customs documentation for international orders. Please note that customers are responsible for any applicable duties or taxes, which will be calculated by your local customs office.
How is my order packaged?
We treat packaging as an extension of our design philosophy:
  • Reinforced boxes with minimalist branding
  • Biodegradable cushioning materials
  • Protective wrapping for fragile components
  • Included instruction cards with installation tips
Our packaging has been praised by designers for its balance of protection and presentation-ready unboxing.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date for unused items in original packaging. To initiate a return:
  1. Email [email protected] with your order number
  2. Our design support team will provide return instructions
  3. Ship items back using the provided method (return shipping costs are customer’s responsibility)
  4. Upon inspection, we’ll process your refund to the original payment method
Note: Custom or special order items may not be eligible for return.
What if my item arrives damaged?
While our packaging is designed to prevent damage, if your lighting arrives compromised:
  • Keep all original packaging materials
  • Take photos of the damage
  • Contact us within 48 hours of delivery at [email protected]
We’ll arrange a replacement or refund and work with the carrier to resolve the issue.

Additional Support

How can I contact Teddyssmith?
Our design support team is available via:
  • Email: [email protected] (preferred for fastest response)
  • Mail: 229 Fannie Street, Wilmington, US 01887
For lighting design advice or project consultations, please include details about your space in your message.

At Teddyssmith, we believe exceptional lighting should be paired with equally thoughtful service. If you have questions beyond these FAQs, consider it our pleasure to illuminate the answers.